Customer Solutions Specialist

Bellevue, WA
At ChemPoint, the success of our unique operations process depends on continuously strengthening our business relationships. The Customer Solutions Specialist serves a vital function on our Operations team, ensuring that our customers’ needs are met in an effective and efficient manner. Customer Solutions Specialists interact with many groups within and outside of ChemPoint while addressing critical customer requests.

  • Place and process customer product orders using various systems while ensuring efficiency and high attention to detail.
  • Follow and implement special instructions for various accounts and maintain accurate and up-to-date notation on all service incidents.
  • Communicate with warehouses and various teams within ChemPoint as necessary to address order concerns and effectively troubleshoot any incidents.
  • Answer incoming phone calls and consistently provide excellent service to our customers.
  • Create new ideas and effectively present useful suggestions for improvement of existing processes, and be ready to implement them.
  • Act as an expert and peer mentor, helping the team to train and coach new hires.
  • Four-year degree in science, engineering, or business.
  • A strong desire to grow your professional career.
  • Excellent written and verbal communication skills, including the ability to engage with a wide variety of personality types at various professional skill levels.
  • High energy level paired with curiosity and keen desire to learn and understand business issues in a dynamic, aggressively-growing company.
  • Proactive, positive team player who is adaptable, flexible, and willing to take on new challenges and risks on a continual basis.
  • Goal-oriented with entrepreneurial spirit, strong leadership skills, and decision-making abilities. 

Email with your resume to apply! 

About our Company

customer focused teams

technology specialists

cutting edge sales strategy

ChemPoint is a successful, aggressively-growing business founded in 1999. ChemPoint has firmly established itself in the industry with our unique approach to chemical sales that combines the most efficient business processes with personal, one-to-one sales relationships.
Our customer-focused team values, emphasizes, and incorporates Information Technology into our cutting-edge sales strategy. ChemPoint offers a workplace where individual employees make a difference, change is welcomed, and personal growth is a way of life. We are an equal opportunity employer.