Customer Support

Shipping & Handling

What do I do if I did not receive a Shipping Confirmation email for my order?

If you do not receive a shipment confirmation by the day after your scheduled ship date, contact our Customer Solutions team for assistance at 800.485.9569 / [email protected] (North America) or +31.43.711.0100 / [email protected] (EMEA).

You can also log into your MyChemPoint account and click on the order details page to review the status of your shipment and obtain tracking infrmation. 


Hi, let us know if you have any questions as you visit our website.

ChemPoint reps are here to assist you