Select Your Region
Customer Support
Shipping & Handling
How do I ensure certain special instructions are on all my shipments?
We can update your account to include special instructions that should be followed for all orders. Contact our Customer Solutions team for any update requests or share your preferences with your Sales Professional at the time of quoting. For any one-off requests, be sure to clarify changes to these instructions on your purchase order or by contacting us directly. You can contact our Customer Solutions Team at 800.485.9569 / [email protected] (North America) or +353.1.578.7380 / [email protected] (EMEA).
If ordering online via e-Commerce, there is a section of the check out process that allows your to enter special instructions.
Related Questions
- Can ChemPoint ship material internationally?
- How do I find out when I will receive my order?
- How do I find out when my order will ship?
- How do I find out where my order will ship from?
- How do I set up my carrier with ChemPoint?
- How do I ship all my orders on ChemPoint Freight?
- How much do emergency/rush shipments cost in fees?
- What are ChemPoint’s shipping terms?
- What are the benefits of using ChemPoint Freight?
- What are the hours of our warehouses?
- What are the shipping services ChemPoint offers?
- What do I do if I did not receive a Shipping Confirmation email for my order?
- What information is on a Shipping Confirmation email?
- What is ChemPoint’s standard lead time?
- When should I expect to get a Shipping Confirmation email?
- Where can I get tracking information on my Shipping Confirmation email?
- Who do I contact for ChemPoint Freight shipments vs. my 3rd party shipments?
When You're Ready
When You're Ready
View Support Articles
Talk to an Expert
Ask a Question
Are you in the correct region?
We’ve detected that you are located in a different region than the region selected on the website. Would you like to change your region?
Current Region: English - Canada
