Customer Support

Shipping & Handling

How do I ensure certain special instructions are on all my shipments?

We can update your account to include special instructions that should be followed for all orders. Contact our Customer Solutions team for any update requests or share your preferences with your Sales Professional at the time of quoting. For any one-off requests, be sure to clarify changes to these instructions on your purchase order or by contacting us directly. You can contact our Customer Solutions Team at 425.372.1052 / [email protected] (North America) or +353.1.578.7380 / [email protected] (EMEA).

If ordering online via e-Commerce, there is a section of the check out process that allows your to enter special instructions.

ChemPoint is here to help

Talk to an expert

Available Monday-Friday
8 AM to 5 PM Pacific Time
425.372.1052

Send us an email

Have a ChemPoint
expert contact you.

Browse support articles

Have order or account question?
Support Articles