Tulsion® Ion Exchange Resins are Now Available from ChemPoin

As a valued partner, the ChemPoint team is excited to work with you on the sales and distribution of Tulsion® ion exchange resins. Our goal is to provide you with a best-in-class experience for your upcoming purchases of Thermax products through shorter lead times, stable supply, and rapid speed of response to your inquiries and questions.

 

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To help make this transition as seamless as possible, we have compiled a list of Frequently Asked Questions (FAQs) about ChemPoint, and what this agreement means for your business. Here is a Welcome Packet that provides information about ChemPoint, and how to get set up in our system.
 

FREQUENTLY ASKED QUESTIONS:

 

WHO IS CHEMPOINT?

ChemPoint is the leader in the marketing, sales, and distribution of specialty and fine chemicals in North America and EMEA, engaging in exclusive product line relationships with premier manufacturers. Under its umbrella are +90 supplier partners representing more than 200 global product lines. Learn More.

WHAT DOES THIS MEAN FOR YOUR BUSINESS?

Starting October 3rd, 2022, ChemPoint will be handling the distribution and sales of Tulsion® ion exchange resins in the United States and Canada. As a valued customer of Tulsion® products, you can now start placing your purchase orders from Thermax ion exchange resins through ChemPoint. Over the upcoming months,  you should see a decrease in lead times for made-to-stock products and an increase in the overall response and service levels.

HOW WILL THIS AFFECT YOUR PURCHASES?

The ChemPoint team will work directly with each customer to ensure any change in the order process is implemented smoothly. Moving forward, please list ChemPoint as the vendor when placing your upcoming purchase orders (POs) for Thermax ions exchange resins POs. This will ensure your orders are processed as quickly as possible.

 

HOW DO I GET THE INFORMATION I NEED TO SET UP CHEMPOINT AS A VENDOR?

Here is a Welcome Packet with all the information you might need for setting up ChemPoint as a vendor in your system. Here is also ChemPoint's most recent W9 Tax Certification for your reference. ChemPoint will be happy to provide you with the necessary information to complete this vendor setup process. Contact us now!

If your company is tax-exempt, please submit your tax exemption certificates to [email protected] The attached Uniform Sales & Use Tax Exemption/Resale Certificate can be used to claim the exemption in most states that ChemPoint has nexus in.  Please be advised that ChemPoint has nexus in other unlisted states. If you are tax exempt in a state not listed on the Uniform certificate, please send us a copy of a tax certificate valid in your state.  Feel free to contact [email protected] with any questions about order taxability or acceptable certificates.

WE ONLY CONDUCT BUSINESS WITH VENDORS WHO ARE MEMBERS OF THE NACD. IS CHEMPOINT A MEMBER OF THE NACD?

Yes. ChemPoint is a wholly owned subsidiary of Univar, and Univar is a member of the National Association of Chemical Distributors.

WHERE DOES CHEMPOINT STOCK THERMAX MATERIALS?

ChemPoint will start with stocking Tulsion® products at our Rockford, IL warehouse. Other stocking locations may be added in the near future to facilitate purchases and accelerate the delivery of your orders.

TELL ME ABOUT CHEMPOINT LEAD TIMES AND AVAILABILITY
Lead times and availability are a function of the product and your specific needs. ChemPoint will create a stocking strategy to best meet your needs. Please contact a member of the ChemPoint team to discuss your specific requirements or leave a request using ChemPoint’s contact form. We are happy to provide you with more information on the service and support standards you can expect from us. Contact us now!

I HAVE TECHNICAL QUESTIONS – CAN YOU HELP?
The Thermax team at ChemPoint has the technical knowledge and the capabilities to provide technical assistance. Please feel free to use any of our service channels to contact us with your technical questions. This includes phone, web chats, or filling up a contact us form, and our technical specialists will be in contact with you shortly. Contact us!

WILL THERE BE ANY CHANGES TO THE PRODUCT(S)?
No, Thermax will continue to manufacture products in the same locations and will continue to ensure the same standard packaging and accompanying documentation.

WHAT ARE CHEMPOINT’S STANDARD TERMS & CONDITIONS OF SALE?
Please see the following link for ChemPoint's Standard Terms and Conditions of Sale. Learn more.

I NEED TO ORDER MATERIAL, CAN I ORDER FROM CHEMPOINT TODAY?
Yes, ChemPoint is ready to service your needs. Please send your purchase order/s to [email protected] or contact us now, and we will help you with placing your order.

CAN CHEMPOINT DELIVER MY ORDER DIRECTLY TO OUR PLANT?
Absolutely! ChemPoint offers customers a competitive freight service while also allowing customers the flexibility to utilize their own freight carrier. Please contact us to discuss the best way to service your account. Learn more about ChemPoint’s freight service.

HOW DO I PLACE ORDERS?
Once you are set up as a customer with ChemPoint, orders can be placed by email, phone, or fax: 

Phone: 1.800.485.9569
Email: [email protected] 
Fax: 1.425.378.8675

WHAT ARE MY PAYMENT OPTIONS?
ChemPoint offers a variety of payment options, including payment by check, wire transfer, EFT, and ACH. Please contact us now for further information or to discuss your specific needs.

HOW CAN I GET SET UP AS A CUSTOMER WITH CHEMPOINT?
One of our specialists will be in contact with you shortly to assist you with the setup. But to get started, complete a credit application and provide your contact information (contact name, shipping address, and billing address) by contacting the ChemPoint credit team: 

Phone: 1.425.378.9165
Email: [email protected] 

 
I HAVE ADDITIONAL QUESTIONS, HOW DO I GET THEM ANSWERED?
If you're in North America, please call us at 1.800.485.9165 or email us at [email protected]. We appreciate the opportunity to service you.