When you’re ready to move forward with your order, so are we, from order placement through to delivery. We work directly with manufacturers, allowing you the ability to order the lowest minimum order quantities possible. Our warehouses are centrally located across North America and EMEA, ensuring that your product will be available when you need it, and with short lead times.
With customer service levels of more than 96%, you can confidently expect the RIGHT MATERIAL, in the RIGHT PLACE, at the RIGHT TIME.
When fulfilling orders, ChemPoint provides complete transparency into our fulfillment process. From automated order and shipment confirmations, to detailed tracking information, real-time status updates, and more, you’ll always know the current status of your order from beginning to end. What’s more, our specialists will work with you to accommodate your special or customized packaging requirements. We also offer our own innovative freight service that removes risk by guaranteeing delivery and increases convenience by offering dock-to-dock transportation management.
ChemPoint's dedicated team of formulation consultants are prepared to assist when comparing various chemistries or grades, and provide support throughout the developmental process
Our diverse portfolio of chemistries, representing more than 180 product lines, is available to sample in quantities that meet your specific testing and qualification requirements.
We will work with you to develop formulations, compare products and ultimately find the best solution for you.
Our commitment doesn’t end once your order is delivered. If expectations aren’t met, our Continuous Improvement team is dedicated to providing solutions both short and long term. We don’t just make a problem right, we work to prevent it from happening in the future. Our additional service offerings include disposal / reclamation of material, safety and environmental regulatory support, and quality assurance and continuous formulation and technical service.
In today's competitive landscape, having insight into the marketplace can be invaluable. Our team of in-house Subject Matter Experts are trained, certified, and aligned by industry and chemistry to support your specific requirements. They are available to provide the product collateral, documentation, and formulation support neeeded to make informed decisions for your application.
To ensure you have access to all available resources, ChemPoint also provides robust product information online through our website, as well as a direct connection to the manufacturers of the chemistries used in you formulations. With this, you'll receive a distinctive level of access and support throughout your research process.