Net Promoter Score
In 2019, we made a conscious decision to be fanatical about customer service. To that end, we’re proud of our Net Promoter Score for the year. Our climbing score shows that while we are not perfect, we are headed in the right direction. Let us know if we didn’t meet your expectations and we’ll make it right.
“ChemPoint’s done what they said they’d do, plus a lot more—Follow-ups to my order, unforseen supply chain disruption notifications, and very clear communication.”