4/7/2020 9:58:56 PM
Customer Solutions

It’s all about you.

We’ve identified a significant part of the market that no one’s really paying attention to-You. You’re under-served, and dare we say under-appreciated. And we believe we’re in a position to change that; in fact, the best position. Let us show you how we can serve your business like no one else can.

Graham Becker Sr Manager - Customer Solutions

How we can Help

Net Promoter Score

In 2019, we made a conscious decision to be fanatical about customer service. To that end, we’re proud of our Net Promoter Score for the year. Our climbing score shows that while we are not perfect, we are headed in the right direction. Let us know if we didn’t meet your expectations and we’ll make it right.

“ChemPoint’s done what they said they’d do, plus a lot more—Follow-ups to my order, unforseen supply chain disruption notifications, and very clear communication.”

Tono Estratada, LGC Biosearch Tech

Never Worry About Delivery

It’s time to get what you expect from a distributor. Just because you place smaller or less frequent orders doesn’t mean your service should suffer. We make it easy to get what you want, when you need it with different delivery options, in-stock items and smaller minimum order quantities. All to deliver shorter lead times. Our flexibility gives us the best on-time delivery numbers in the industry.

“ChemPoint always responds to my requests very quickly. Their stock availability and knowledge make one of the few vendors I enjoy dealing with.”

Phil Jentzen, Superior Plumbing & Heating

Talk to a Science Savvy Team

Unlike other distributers, two-thirds of our sales team has a science or engineering degree—Which means we offer technical support on the spot. We’re able to troubleshoot and fix issues as they arise. And our Continuous Improvement team is always optimizing our process and expanding our knowledge based on your feedback.

“Excellent people to work with, and great attention to detail. I always am confident when we select ChemPoint for a product”

Tom O’Hara, Global Commodity Manager, RTP Company
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