FREQUENTLY ASKED QUESTIONS
WHO IS CHEMPOINT?
ChemPoint is the leader in the sales, marketing, and distribution of specialty and fine chemicals in North America and EMEA, engaging in exclusive product line relationships with premier manufacturers. Under its umbrella are 90 supplier partners representing more than 200 global product lines. Learn More
WHAT DOES THIS MEAN FOR YOUR BUSINESS?
Beginning on October 1st, 2019, ChemPoint will assist Grace in the distribution of Ludox®, Lithium Polysilicate, and Metakaolin packaged products in North America. As a Grace customer, you will see a decrease in lead times for made-to-stock products and an increase in service levels. As a valued customer, we want to ensure this is a seamless transition.
HOW WILL THIS AFFECT YOUR PURCHASES?
The ChemPoint team will work directly with each customer to ensure any change in the order process is implemented smoothly. Moving forward, please list ChemPoint as the vendor when placing POs with us. This will ensure your orders are processed as quickly as possible. Please see the links below for our W9 and Remit To address. Learn More
If your company is tax-exempt, please submit your tax exemption certificates to [email protected]. The attached Uniform tax cert can be used to claim exemption in most states that Chempoint has nexus in. Please be advised that ChemPoint has nexus in other unlisted states though. If you are tax exempt in a state not listed on the Uniform cert, please forward a copy of a tax cert valid in your state. Feel free to contact the address above any questions about order taxability or acceptable certificates. Learn More
WE ONLY CONDUCT BUSINESS WITH VENDORS WHO ARE MEMBERS OF THE NACD. IS CHEMPOINT A MEMBER OF THE NACD?
Yes. ChemPoint is a wholly-owned subsidiary of Univar, and Univar is a member of the National Association of Chemical Distributors.
WHERE DOES CHEMPOINT STOCK THESE MATERIALS?
ChemPoint will be stocking the Ludox®, Lithium Polysilicate, and Metakaolin materials at our warehouse in Rockford, IL.
TELL ME ABOUT CHEMPOINT LEAD TIMES AND AVAILABILITY
Lead times and availability are a function of the product and your specific needs. ChemPoint will create a stocking strategy to best meet your needs. Please contact a member of the ChemPoint team to discuss your specific requirements or leave a request using ChemPoint’s contact form. We are happy to provide you more information on the service and support standards you can expect from us.
I HAVE TECHNICAL QUESTIONS – CAN YOU HELP?
The Grace Ludox®, Lithium Polysilicate, and Metakaolin team at ChemPoint have the technical knowledge and the capabilities to provide technical assistance. Ask a question or contact ChemPoint for technical support at:
Phone: 1.800.485.9165
Email: [email protected]
WILL THERE BE ANY CHANGES TO THE PRODUCT(S)?
No, Grace will continue to manufacture products in the same locations and will continue to ensure the same standard packaging and accompanying documentation.
WHAT ARE CHEMPOINT’S STANDARD TERMS & CONDITIONS OF SALE?
Please see the following link for ChemPoint's Standard Terms and Conditions of Sale. Learn more.
I NEED TO ORDER MATERIAL, CAN I ORDER FROM CHEMPOINT TODAY?
Yes, ChemPoint is ready to service your needs.
CAN CHEMPOINT DELIVER MY ORDER DIRECTLY TO OUR PLANT?
Absolutely! ChemPoint offers customers a competitive freight service while also allowing customers the flexibility to utilize their own freight carrier. Please contact ChemPoint to discuss the best way to service your account. Learn more about ChemPoint’s freight service.
HOW DO I PLACE ORDERS?
Once you are set up as a customer with ChemPoint, orders can be placed by email, phone or fax:
Phone: 1.800.485.9569
Email: [email protected]
Fax: 1.425.378.8675
WHAT ARE MY PAYMENT OPTIONS?
ChemPoint offers a variety of payment options including payment by check, wire transfer, EFT and ACH. For further information or to discuss your specific needs please contact ChemPoint.
HOW DO I SET UP CHEMPOINT AS A VENDOR?
Depending on your procurement system, the set-up process varies. ChemPoint will be happy to provide you with the necessary information to complete this process. Please contact the ChemPoint team:
Phone: 1.800.485.9165
Email: [email protected]
HOW CAN I GET SET UP AS A CUSTOMER WITH CHEMPOINT?
It’s easy. Simply complete a credit application and provide your contact information (contact name, shipping address and billing address) by contacting the ChemPoint credit team:
Phone: 1.425.378.9165
Email: [email protected]
FOR QUESTIONS AND FURTHER ASSISTANCE WITH THE SET-UP PROCESS PLEASE CONTACT THE GRACE TEAM AT CHEMPOINT:
Phone: 1.800.485.9165
Email: [email protected]
I HAVE ADDITIONAL QUESTIONS, HOW DO I GET THEM ANSWERED?
If you're in North America, please call us at 1.800.485.9165 or email us at [email protected].
