HORGEN, Switzerland, December 8, 2008 - Dow Performance Fluids, a business unit of The Dow Chemical Company (“Dow”), announced that it has extended its marketing relationship with specialty and fine chemical e-distributor ChemPoint for High Temperature Heat Transfer Fluids (DOWTHERM TM, SYLTHERM TM). Beginning January 1, 2009, Dow will expand this relationship to the following countries in Europe: Norway, Sweden, Denmark, United Kingdom, France, Belgium, the Netherlands, Luxembourg, Spain, Portugal and Italy. It is agreed that ChemPoint will provide marketing, sales, customer service and order fulfillment for customers in above mentioned countries.
Dow chose to work with ChemPoint to quickly implement an enhanced customer service strategy by closely monitoring the status of synthetic fluid and customer needs. ChemPoint’s excellent marketing, telesales model and customer relationship management system offer the best possible way across diverse geographies for Synthetic Fluid Life Management. “This change is being made to more effectively service the users of High Temperature Heat Transfer Fluid and bring a more proactive approach to meeting customers’ needs.” says Renaud Jourdan, Global Marketing Manager for Dow’s High Temperature Transfer Fluids. “After a successful transition in the U.S., we are confident that ChemPoint’s model will provide excellent support to our customers and their highly technical processes.”
"Utilizing our technical sales team, innovative processes, and advanced technology, we are prepared to help direct Dow’s efforts through acquiring customer specific requirements and thus developing concentrated campaigns,” said Steve Block, ChemPoint Vice President of Marketing and Sales. "Our dual efforts will provide Dow customers with excellent service and product specific technical assistance.”
Effective January 1, 2009, buyers can purchase Dow High Temperature Heat Transfer Fluids from ChemPoint via telephone at +800 2436 7646, fax +31 43 711 0282, e-mail [email protected]
or through www.chempoint.com
With annual sales of $54 billion and 46,000 employees worldwide, Dow is a diversified chemical company that combines the power of science and technology with the "Human Element” to constantly improve what is essential to human progress. The Company delivers a broad range of products and services to customers in around 160 countries, connecting chemistry and innovation with the principles of sustainability to help provide everything from fresh water, food and pharmaceuticals to paints, packaging and personal care products. References to “Dow” or the “Company” mean The Dow Chemical Company and its consolidated subsidiaries unless otherwise expressly noted. More information about Dow can be found at www.dow.com