Who do I contact to report product issues (quality, performance, competitor assessment)?

If you are experiencing any product issues, please contact our Customer Solutions team immediately and they will be able to work with you to find a solution. Please make the following information available when you contact us:
  • PO# used to purchase the material
  • Lot number of the impacted product
  • Clear description of the issue
You can contact our Customer Solutions team at 800.485.9569 / orders@chempoint.com North America) or +31.43.711.0100 / ordersEMEA@ChemPoint.com (EMEA).